Feedback - Office of the Public Guardian

Feedback

Happy face If you are happy with what the OPG has done

If you are pleased with what the OPG has done and how it has helped you, we would like you to tell us.

Sad face If you are not happy with what the OPG has done

If you’re not happy with what we’ve done, what we haven't done, or how you’ve been treated by us, we want you to tell us. We’ll do what we can to fix your problem, and your feedback will help us to improve our service in the future.

How to tell us what you think

Compliments and feedback about the Office of the Public Guardian can be sent to:

Email: OPGfeedback@publicguardian.qld.gov.au

Post: Office of the Public Guardian
PO Box 13554
George Street Brisbane QLD 4003

You can also phone us with your compliments and feedback on 1300 653 187.

Lodge a formal complaint

If you would like to lodge a formal complaint about the Office of the Public Guardian, the Client Complaint Management policy clearly outlines the process and hierarchy of complaint handling within DJAG. It ensures that we meet all legislative and audit requirements. View here

Easy English guide to your complaint's journey

  • Not satisfied with something we've done?
  • What happens now I've lodged a complaint?
  • How long will it take to get an answer?
  • I'm not happy with the decision - what can I do now?
  • View the guide