Community visitors

What is an OPG community visitor?

On 1 July 2014 the Office of the Public Guardian (OPG) took over the community visitor program for children and young people in the child protection system from the Commission for Children, Young People and Child Guardian (CCYPCG).

OPG community visitors (CVs) are there to help you if you are living in out-of-home care. They are independent, which means they are not from any government department or community organisation. They make sure that the concerns, views and wishes of children and young people are listened to and seriously considered.

How can a CV help me?

A CV will:

  • listen to you and support you
  • help you to work through problems and issues
  • check that the place where you are living is all right and that your needs are being met
  • get information for you about people and services that can help you.

Find out more about how OPG CVs can help you in our community visitor fact sheet

What can I ask about?

A CV can answer questions and find out things for you. They can help with: 

  • getting information about people or services that can help you
  • allowances and other money issues
  • where you might live
  • concerns about the place where you are living
  • family contact issues
  • sorting out issues with your child safety officer or people from other government departments.

How can I contact a CV?

  • Phone the Office of the Public Guardian on 1800 661 533 (freecall within QLD - calls from mobile phones may attract charges).
  • Use OPG quick message to request a call from your CV online.
  • You can ask a youth worker or care provider to help you phone or e-mail the OPG.
  • You can ask a youth worker or care provider to contact a OPG community visitor for you by phone or e-mail.

Protecting your privacy

CVs respect your privacy and take steps to ensure that the personal information you provide them is collected, stored, used and disclosed in ways that protect your privacy.

CVs are authorised to collect your personal information under the Public Guardian Act 2014

A CV may use the information you provide them to advocate on your behalf, including passing information on to people who may be able to take action in relation to any concerns you raise. 

If you disclose information about abuse or a threat to yourself or another child, a CV is legally required to pass that information on to relevant authorities, such as the police and child safety officers to ensure your safety and wellbeing.