The OPG’s adult community visitors independently monitor three different types of accommodation called ‘visitable sites’ where vulnerable adults live. Visitable sites are:
Community visitors make inquiries and lodge complaints for, or on behalf of, residents of these visitable sites who are referred to as ‘consumers’. Community visitors have the power to refer complaints to an external agency—such as the Department of Communities, Queensland Health, or the Residential Services Unit—where appropriate.
Issues that may be investigated include whether:
OPG community visitors can also investigate other concerns—at the request of the Public Guardian—and refer unresolved complaints to external agencies for investigation or resolution.
Community visitors conduct regular visits to more than 1,000 visitable sites across Queensland. These visits are unannounced so that community visitors can observe the standard of service delivery provided by the site on a typical day.
Community visitors have the legislative authority to:
Community visitors are required to:
After each visit the community visitor produces a report which is sent to the service provider.
If you have concerns for the wellbeing of a consumer who resides at a visitable site please contact us:
Phone: 1300 653 187 (local call outside Brisbane)
Fax: (07) 3239 6367