Other organisations that can help
| Name | Description | Phone | Topic |
|---|---|---|---|
| Triple 000 |
Call 000 if you or someone is seriously injured or in need of urgent medical help. You can also call this number if your life or property is being threatened, or you have just witnessed a serious accident or crime. (If the situation is not urgent, you should look up the number of your local police, fire or ambulance service.) | 000 | Violence, abuse or neglect |
| National Disability Abuse and Neglect Hotline | A free and confidential service for reporting cases of physical, sexual, psychological, legal and civil abuse, restraint and restrictive practices or financial abuse. | 1800 880 052 | Violence, abuse or neglect |
| 1800 ELDERHelp | A free, national phone service that will automatically redirect you to the elder abuse helpline in your state or territory. | 1800 353 374 | Violence, abuse or neglect |
| 1800 RESPECT | Provides information and support for people experiencing violence and abuse, including domestic and family violence, and sexual assault. | 1800 737 732 | Violence, abuse or neglect |
| Elder Abuse Prevention Unit | Funded by the Queensland Government and operated by UnitingCare, this unit has an elder abuse helpline and runs education and awareness programs. | 1300 651 192 | Violence, abuse or neglect |
| Policelink | For reporting non-urgent police matters — if the crime is not happening now, is not life-threatening, or there is no likelihood of the suspected offenders still being in the area. | 131 444 | Violence, abuse or neglect |
| Child Safety | The government agency responsible for protecting children and young people in Queensland who have suffered harm or are at risk of suffering harm, including by placing them in out-of-home care. | 1800 811 810 | Violence, abuse or neglect |
| Lifeline | Provides free and confidential 24/7 support for people in crisis — to help them get through difficult times. |
131 114 SMS: 0477 131 114 | Mental health |
| Kids Helpline | A free telephone counselling service for children and young people wanting to talk to someone about their mental health, relationships with family and friends, and other concerns. | 1800 55 1800 | Mental health |
| 13YARN | A crisis support line for mob who are feeling overwhelmed or having difficulty coping and want to have a yarn with an Aboriginal or Torres Strait Islander crisis supporter. |
13 YARN (139 276) |
Mental health; First Nations People support |
| Suicide Call Back Service | A 24-hour, nationwide service that provides free telephone, video and online counselling for anyone 15 years or older who is feeling suicidal or worried about someone else. | 1300 659 467 | Mental health |
| Beyond Blue | A free online and telephone helpline for people with depression, anxiety or other mental health issues. | 1300 224 636 | Mental health |
| Headspace | A free mental health support service for children and young people. |
Mental health; Children & young people | |
| SANE Australia | The leading national mental health organisation for people with complex mental health issues and for the families and friends that support them. | 1800 187 263 | Mental health |
| MensLine Australia | The national telephone and online support, information and referral services for men with family and relationship concerns. | 1300 789 978 | Mental health |
| Reachout | A 100% online mental health support service for young people that lets them connect on their terms, including one-to-one peer support, moderated online communities, tips, stories, resources and more. | (02) 8029 7777 | Mental health |
| Independent Patient Rights Advisers | Advise mental health patients and their family, carers and other support persons of their rights under the Mental Health Act and help communicate the patient’s views and preferences to health practitioners. | Mental health | |
| QAI Mental health advocacy practice | A specialist legal service that provides free information, advice, referrals and legal representation in relation to involuntary treatment under the Mental Health Act. |
131 114 SMS: 0477 131 114 | Mental health |
| Legal Help directory | Administered by Community Legal Centres Queensland, the directory can be used to find your nearest community legal centre offering free legal services. | Legal and rights | |
| Legal Aid Queensland | If you want a lawyer to represent you in your legal case, you can apply for a grant of legal aid. | 1300 651 188 | Legal and rights |
| Seniors Legal & Support Services | This service provides free legal and social-work support to people experiencing elder abuse, mistreatment or financial exploitation. | Legal and rights | |
| Queensland Indigenous Family Violence Legal Services | A free legal service for Aboriginal and Torres Strait Islander people that delivers culturally appropriate services across Queensland. | (07) 4045 7500 | Legal and rights |
| YFS (Youth & Family Services) | YFS is a community services organisation based in Logan. They offers support in areas like domestic and family violence, youth education and training, housing and tenancy, and legal advice. | (07) 3826 1500 | Legal and rights; General |
| HUB Community Legal | Empower people to understand and deal with their legal problems. | (07) 3372 7677 | Legal and rights |
| Disability Advocacy Pathways | Helps Queenslanders with disability, their family, friends and carers to find advocacy services to suit their needs and location. | 1800 130 582 | Advocacy; Disability support |
| Disability advocate finder | An online tool that helps people with disability find independent disability advocacy providers in their area | Advocacy; Disability support | |
| Older Persons Advocacy Network | Provides free, independent and confidential support to older people receiving government-funded aged care. | 1800 700 600 | Advocacy; Seniors |
| Queensland Advocacy for Inclusion | An independent organisation that advocates for the protection and advancement of the needs, rights and lives of people with a disability throughout the state. | 1300 130 582 | Advocacy; Disability support |
| Queenslanders with Disability Network | A statewide organisation of, and for, people with diverse disability whose work is focused on disability rights and advocacy. | 1300 363 783 | Advocacy; Disability support |
| Youth Advocacy Centre | Supports children and young people with legal matters, accommodation, bail and other issues. | (07) 3356 1002 | Advocacy; Children & young people |
| Aged Care Quality and Safety Commission | The national regulator of aged care services responsible for, among other things, accrediting, monitoring and resolving complaints about services. | 1800 951 822 | Complaints bodies; Seniors |
| NDIS Quality and Safeguards Commission | Works with participants and providers to improve the quality and safety of NDIS services and supports, including handling complaints about providers. | 1800 035 544 | Complaints bodies; |
| Queensland Human Rights Commission | Handles complaints about breaches to human rights, including the rights of Aboriginal and Torres Strait Islander people, LGBTIQ people and those experiencing sexual harassment or discrimination. | 1300 130 670 | Complaints bodies; Legal and rights |
| NDIS | The National Disability Insurance Scheme provides funding to eligible people with disability and connects them with supports and services in their community. | 1800 800 110 | Disability support |
| Seniors Enquiry Line | A free information and referral service for Queensland seniors, families, friends, grandparents and carers — you don’t have to be a senior. | 1300 135 500 | Seniors |
| CREATE Foundation | Informs and empowers children and young people in out-of-home care through events, tools and resources, and advocacy. | 1800 655 105 | Children & young people |
| Queensland Family and Child Commission Youth Space | Provides information and resources about the child protection system, mental health services, online safety and your rights. | Children & young people | |
| Statewide Office of Advance Care Planning | The Statewide Office of Advance Care Planning is funded by the Queensland Department of Health and can provide assistance with advance care planning information and resources for consumers and health professionals. | 1300 007 227 | Advance care planning and enduring documents |
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