Abuse is any act within a relationship of trust that results in harm to a person. There are different types, signs and symptoms of abuse.

Before asking us to investigate an allegation, you should check whether it meets our eligibility requirements or could be better addressed some other way.

You can ask us to investigate alleged abuse or neglect by submitting an investigation request form or calling us.

We’ll start by reviewing your request for an investigation. If we decide to investigate, we’ll look into the allegations and take action if necessary.

Guidance for bank staff, residential aged care workers, in-home care workers, doctors and healthcare workers to detect abuse and help us with our investigations.

Learn about people with impaired decision-making ability who were abused, neglected and/or exploited and what we did to stop the harm.