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    General enquiries

    General enquiries

    Phone: 1300 653 187 (9am - 4pm, Monday–Friday, excluding public holidays)

    Fax: 07 3738 9496

    Email: publicguardian@publicguardian.qld.gov.au

    Online: Enquiry form

    Postal address: PO Box 13554, George Street, Brisbane QLD 4003

    Children and young people under 18 years

    This service is only for children and young people.

    SMS: 0418 740 186

    We respond to SMS 9am - 4pm Monday to Friday, but you can send us a SMS anytime.

    Healthcare consent

    For registered health professionals that require health care consent.

    Phone: 1300 753 624

    Hours of operation are 9am - 5pm every day, including weekends and public holidays.

    Visit request a decision for consent or approval for more information including mental health care and restrictive practices.

    Investigating abuse

    Visit investigating abuse or neglect if you think someone with impaired decision-making capacity is being neglected or abused.

    Please be patient and kind

    Our clients are among Queensland’s most vulnerable residents and their circumstances can be difficult and stressful at times for them and those close to them.

    We can understand why someone’s emotions might be running high or why their patience might be limited when dealing with us.

    However, by being patient and kind with us, you’ll make it easier for us to provide you with the help and support you need.

    Talk to us in a different language

    If you need an interpreter, please:

    1. Call the Translating and Interpreting Service on 131 450.
    2. Ask to be transferred to us on 1300 653 187.

    If you’re deaf or have a hearing or speech impairment

    For more information and support:

    Feedback and complaints

    Visit feedback and complaints if you’d like to give us feedback on our service or lodge a formal complaint.

    Office locations

    Brisbane

    Physical address
    State Law Building
    50 Ann Street
    Brisbane QLD 4000

    Postal address
    PO Box 13554
    George Street Brisbane QLD 4003

    Fax: 07 3738 9496

    Ipswich

    Physical address
    Ground Level, ICON Tower
    117 Brisbane Street
    Ipswich QLD 4305

    Postal address
    PO Box 999
    Ipswich QLD 4305

    Fax: 07 3470 7221

    Townsville

    Physical address
    8 Black Hawk Boulevard
    Thuringowa Central QLD 4817

    Postal address
    PO Box 1283
    Thuringowa Central QLD 4817

    Fax: 07 4417 8106

    Cairns

    Physical address
    Level 3, Citi Central Building
    46–48 Sheridan Street
    Cairns QLD 4870

    Postal address
    PO Box 6905
    Cairns QLD 4870

    Fax: 07 4040 5717

    Last updated: 5 January 2026