Complaint form
Use this online form to make a formal complaint about anything we’ve done or not done that has upset you and needs to be fixed.
We will acknowledge your complaint within 3 business days of you submitting the complaint.
Read Making a complaint about OPG for more information on our complaints process or our complaints policy .
Before making a complaint
We might be able to answer your question. Please read our commonly asked questions.
Privacy statement
We collect personal information that you choose to provide when submitting a complaint, including your name, contact details and details of your complaint. You may also provide personal information about other individuals involved in the matter.
The Public Guardian collects this information to assess, manage, investigate and respond to your complaint, and to improve our services. Complaints submitted through this form may be provided to the relevant business area within the Office of the Public Guardian for review and response.
We will not use or disclose your personal information for any other purpose unless required or authorised by law.
The personal information you provide through this form may be stored or processed outside Australia by our contracted service providers. By submitting this form, you acknowledge that your personal information may be disclosed overseas.
Our privacy policy explains how you can access and correct your personal information, how to make a privacy complaint, and how we will deal with your complaint.
If you have questions about how we manage your personal information, contact Right to Information and Privacy:
- rtiadministration@justice.qld.gov.au
- GPO Box 149, Brisbane Qld 4001
You may submit a complaint anonymously. However, if you do not provide your contact details or sufficient information about the matter, we may be unable to investigate the complaint fully or provide you with an outcome.