Formal application to access information
Under the law, you have a right to access and apply to amend your personal information and access non-personal information held by government agencies and organisations like us.
The information you’re looking for may be accessible via our publication scheme, disclosure log, or an informal request.
If not, you’ll need to make a formal application to access the information under the state’s Right to Information Act 2009 (RTI Act).
How to apply
- apply online at www.rti.qld.gov.au
- contact the Department of Justice Right to Information and Privacy team:
- email: RTIAdministration@justice.qld.gov.au
- phone: (07) 3738 9893
When applying under the RTI Act, you must provide proof of your identity. For details, visit the Department of Justice Right to information and privacy.
Fees and charges
An application fee, processing charge and/or access charge may apply.
These fees and charges are administered by the Department of Justice and Attorney-General.
For the costs, please visit the application fees and charges.
Decision timeframe
We have 25 business days to make a decision about your application.
The timeframe depends on the scope and clarity of your application, and whether the information you want to access can be readily located and assembled.
If we need to consult with a third party, it may take up to 35 business days to make our decision.
We’ll keep you informed of progress with your application.
Decision review
If you’re unhappy with our decision—for example, if we decide not to release the information you want—you can apply for a review of our decision.
You must apply within 20 business days of us notifying you of our decision.
For more information on the review process, please contact us.
Our investigations
Information about our investigations are exempt from the Right to Information Act and cannot be accessed.
We won’t disclose information about our investigations unless it’s necessary and reasonable in the public interest.
In deciding whether the disclosure would be in the public interest, we’ll consider whether disclosure would prejudice the investigation or expose the identity of the complainant, and other things.
Read more about factors for deciding public interest.
Other ways to access information
There are three other ways you can access information held by us:
Only if you can’t access the information you want in one of these other ways will you need to make a formal application.
More information
For more information about how to access information held by us (and how we protect your privacy), please contact us.