Complaints and feedback
We are committed to delivering high quality services to our clients and stakeholders. An important part of that is understanding what we are doing right and what we are doing wrong, which is why we welcome feedback, both positive and negative.
We also appreciate that there may be occasions when you want to lodge a formal complaint about something we have done. Our complaints process aims to improve the way our staff work and to manage and resolve complaints in a fair, efficient and consistent way.
We can also support our Guardianship clients and the adults and children we visit to make complaints about where they live or the services they receive, and where necessary can make these complaints on their behalf.