Policies and frameworks

Our policies

• Complaints (PDF, 336.5 KB)
• Consent to mental health treatment and care by the public guardian (PDF, 1.2 MB)
• Key functions of a community visitor (PDF, 397.3 KB)
• Language services (PDF, 142.4 KB)
• Managing unreasonable conduct (PDF, 313.9 KB)
• Mandatory reporting of significant harm to a child or young person (PDF, 443.8 KB)
• Monitoring and advocating for the rights and interests of persons staying in authorised mental health services (PDF, 454.8 KB)
• Obligations to recognise and respond to a client experiencing domestic and family violence (PDF, 216.8 KB)
• Public interest disclosure
• Restrictive practices (PDF, 463.2 KB)
• Restrictive practices in aged care policy statement (PDF, 339.2 KB)
• Responding to public interest disclosures - substantial and specific danger to the health and safety of a person with disability (section 12(1)(a)) (PDF, 305.4 KB)
• Policy statement: Requests to act as a litigation guardian (PDF, 581.7 KB)

Legislative frameworks

• Human Rights Act (2019)
• Guardianship and Administration Act 2000
• Public Guardian Act 2014
• Child Protection Act 1999

Our decision-making frameworks

• Structured decision making framework (PDF, 660.1 KB)
• Human Rights Act 2019 decision making framework (PDF, 1.1 MB)
• Health care decision making framework (PDF, 1.7 MB)
• Withholding and withdrawal of life sustaining measures framework (PDF, 1.6 MB)
• Restrictive practices decision making framework (PDF, 913.0 KB)