COVID-19 update – face to face visiting

2 June 2020

Queensland’s strong health response to the COVID-19 pandemic means that some of the restrictions are starting to ease. Queensland’s Roadmap to Easing COVID-19 restrictions has been released which outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and hold more gatherings. This also means that at OPG, we are considering what this means for us, our clients, our stakeholders and how we deliver our services.

At the outbreak of the pandemic we made the tough decision to suspend all face to face visits with clients to keep everyone safe. This was especially difficult for our Community Visitors whose role it is to monitor the environments in which our clients reside. During this time all OPG staff have been committed to connecting with clients and have been using alternative contact methods such as phone, email and tele-conferencing.

For many of our clients face to face visits are preferable, and under the Queensland Roadmap we can now prepare to resume meeting in person. OPG is creating a plan about the best way to do this, involving a staged approach over the next few months in keeping with the Queensland Roadmap.

Rest assured that the safety and wellbeing of our clients, our stakeholders and our staff continues to be paramount. Therefore, OPG will always incorporate health guidance in our decisions and preparations, including how to carry out visits safely, whilst maintaining social distancing protocols.

OPG will, of course, keep our clients and stakeholders updated on the progress of this plan. In the meantime, OPG continues to utilise alternative technologies to stay in contact with clients and stakeholders. Our staff are still available via email and phone if you need to contact us with any concerns you have.