Administrative Access Scheme

The Administrative Access Scheme allows people to be given access to information through a streamlined process. It is an easier and quicker process than the formal Right to Information (RTI) or Information Privacy (IP) application process. The Public Guardian has obligations under the Model Litigant Principles to avoid, prevent and limit the scope of legal proceedings wherever possible. Where possible, OPG will release information under its Administrative Access Scheme.

Anyone can apply for information however there is no guarantee that access will be given. In most cases the Administrative Access Scheme is used for applicants who require access to their own personal information.

There is no ability to seek a review of an access decision made under this scheme however, applicants that are dissatisfied with such decisions may complain through the OPG complaints process.

Administrative Access Scheme fees and charges

There is no application fee associated with making a request however, OPG reserves the right to impose fees to reproduce or provide access to the information.

Information which may be accessed

Any information, as long as it is not exempt, may be accessed under the scheme. In some cases OPG may redact some information before providing it, this is done to protect people's privacy or to protect confidential information.

Exempt information

Information that is exempt under this scheme includes:

information release that is prohibited under law
information relating to a current investigation (not closed) or other law enforcement activity
information that is subject to legal professional privilege.

Administrative Access applications

Applications can be made in writing, by email or over the phone. Requests must include the applicant's full name, signature, contact details and provide details about the information that is being requested and specify the nature of the information and the purpose of its use. All written requests must be signed and email requests must include a scanned attachment containing the applicant's signature.

The Office of the Public Guardian is committed to protecting the privacy of its client's information and only releases information where it is authorised to do so. To ensure that only authorised people receive information, OPG will ask you a series of questions to verify your identity (verbal requests).

OPG may refuse to deal with an application that does not meet these requirements or is unreasonable (e.g. very large amounts of information or asks for information previously provided).

For further information contact:

Right to Information and Information Privacy Manager
Office of the Public Guardian
PO Box 13554
George Street, Brisbane QLD 4003

Call: 1300 653 187
Fax: 07 3738 9496
Email: OPGComplaints@publicguardian.qld.gov.au