How to make an RTI application
To access Office of the Public Guardian information that is not available through the Administrative Access Scheme, Publication scheme, Disclosure log or the website, you will need to make a formal application under the Right to Information Act 2009 or the Information Privacy Act 2009 (if it relates to your personal information).
You can submit a Right to Information or Information Privacy application directly to the Office of the Public Guardian in writing or by email.
Your application must:
- be in writing in the approved form
- provide an address to which a notification of the decision may be sent
- provide sufficient information to identify the documents requested
- be addressed to the Right to Information and Information Privacy Manager.
To find out more information about accessing information held by Government, go to the Office of the Information Commissioner Queensland website.
Completed applications should be forwarded by post, fax or email to:
Right to Information and Information Privacy Manager
Office of the Public Guardian
PO Box 13554
George Street, QLD 4003
Call: 1300 653 187
Fax: 07 3738 9496
Email: publicguardian@publicguardian.qld.gov.au
How much does it cost?
From 1 July 2018, your application may incur an application fee under the Right to Information Act 2009. RTI application fees and charges are outlined on the Department of Justice and Attorney-General website.
We may charge processing charges for searching for or retrieving documents, and making, or doing things related to making, a decision about an application. We may also charge access charges for providing the documents.
Please contact the Right to Information and Information Privacy Manager prior to forwarding any payment.
How long does it take?
Under the Right to Information Act 2009 and Information Privacy Act 2009, OPG has 25 business days to make a decision. If they have to consult with a third party they have 10 extra business days. There are other situations that can extend the time, but OPG will keep you informed if this happens.
What to do if you are not satisfied
If you are not satisfied with the information you have received under the RTI application, you may request a review of a Right to Information and Information Privacy decision. Please contact us for further information.